Returns, Refunds and Disputes
Before buying
Ask about condition and inspect the item when possible. Sellers must state their return and cancellation conditions before agreement. FireTerms does not promise a universal return window or buyer protection guarantee. Applicable consumer rights remain in force.
Canceling a proposal
Before a signed agreement and payment, discuss withdrawal or changes with the other party through messages. An accepted proposal in this preview is not a charged or signed transaction. Do not assume stopping scheduled payments cancels an executed purchase agreement.
Returns and refunds
Contact the seller promptly about an incorrect, damaged or undelivered item, and retain messages, photos and handoff evidence. Parties must agree on return arrangements and any refund, subject to applicable rights. Future payments made through FireTerms will require refunds through the approved processor with status tracked separately. Platform fee reversal, processor fees and partial-refund treatment must be finalized and disclosed before live checkout is enabled.
Disputes and nonpayment
Contact robertmccoy711@gmail.com with the listing or offer ID and a description. Do not email payment credentials or identity documents. FireTerms can review relevant platform records but does not guarantee recovery, repayment or reimbursement. Provider disputes and ACH returns follow the selected provider’s rules; payouts may be delayed or reversed. No dispute-processing or money collection service is active in this preview.